Marketplaces charge you more the better you do. Sarnie costs the same whether you take 10 orders a day or 200.
Standard Stripe card fees apply to online payments on both plans and are paid to Stripe. We never take a cut of your orders. Switch between plans any time.
| 🥪 Sarnie | Just Eat / Deliveroo | |
|---|---|---|
| Cost per order | £0 — flat monthly fee | Typically 14–30% in commission & fees |
| Who owns the customer? | You do — it's your page and your data | The platform |
| Marketing your shop | Built-in email & SMS to your own opted-in list | They market to your customers — often competitors' offers |
| End-of-day & accounting | Z reports, costs, margins, P&L, Xero export | An order list, at best |
| Where do customers order? | Your own web address & QR code | A marketplace listing next to your competitors |
| Collection queue control | Time slots, busy mode, ticket numbers | Orders land whenever they land |
| Price pressure | Charge your menu prices | Many shops inflate prices to cover fees |
| Contract | Rolling monthly | Platform terms, subject to change |
Marketplace fee ranges are typical published rates for collection/delivery marketplaces and vary by contract. Sarnie is for collection order-ahead — if you also want marketplace delivery reach, you can run both.
No. The till board runs in a web browser on any tablet, laptop or PC you already have behind the counter. Customers use their own phones — there's nothing for them to install.
Slots. You decide how many orders each 10-minute slot can take. Once a slot's full, new orders are automatically offered the next one — and busy mode halves capacity with one tap when you're slammed.
Online payments go straight to your own Stripe account — usually in your bank within days. Pay-at-till orders work exactly like they do now; the board just tracks who still owes.
Basic is the full ordering system — slots, tickets, till board, payments — with no customer messaging included. Pro adds receipts, "order ready" alerts and marketing campaigns by email and SMS, fully managed: sending costs are part of the plan (500 texts a month included, then 4p per text, email unlimited). You can switch plans any time.
Yes. Basic can connect to an email or SMS provider you already have (e.g. your own SMTP or Twilio account) — you pay them directly for what you send, and manage that account yourself. Pro exists so you don't have to: we supply, send and handle opt-outs for you.
Both plans generate a Z report at close — takings, card vs cash split, VAT included, top sellers — plus full sales history and CSV export. Pro goes further: log supplier invoices and expenses against your sales, see the margin on every menu item, get VAT summaries and a running profit & loss, and export straight to Xero or QuickBooks. It doesn't file your returns, but it hands your accountant everything they need.
Yes. Marketing only goes to customers who opted in at checkout, every message carries a one-tap unsubscribe (reply STOP, or one click in email), and the list is your data — export it whenever you like.
Of course. Sarnie handles the pre-orders so the phone rings less and the queue moves faster — walk-ins carry on as normal.
No. Rolling monthly, cancel whenever. If Sarnie isn't paying for itself many times over, we don't deserve to keep you.
Sarnie is built for collection order-ahead — that's where the queues and the phone calls are. Plenty of shops run Sarnie for collection alongside a delivery marketplace, and keep the commission-free orders growing.
20 minutes, your menu, no obligation.
Book a free demo