Every feature exists because a queue was too long, a phone rang too often, or a marketplace invoice stung too much.
Sarnie splits your day into collection slots — say, four orders every ten minutes. Customers are always offered the nearest slot with space; when one fills, the next order rolls to the following slot automatically.
Pick a collection time
12:30 is full — so nobody gets promised a sandwich the kitchen can't make.
Saturday scrum? Staff member off sick? Busy mode halves each slot's capacity, so new orders spread out into later slots and the kitchen gets room to breathe. Tap again when the rush passes.
Same demand, spread across more slots — instead of a mob at the counter.
Every order gets a big daily ticket number and a live status page on the customer's phone: received, being made, ready to collect. It updates itself as staff work the board — no texting, no shouting names over the counter.
Customers pay online through Stripe — money lands in your Stripe account, not a marketplace's — or choose pay-at-the-counter. The till board shows a paid badge or the amount still owed on every order.
Ticket #042
0% commission either way.
Itemised receipts by SMS or email, an automatic "it's ready" text when staff tap the board, and campaigns that bring regulars back on quiet days — all to your own opted-in list, never a marketplace's.
Run the menu from behind the counter: change prices, add specials, and flip anything to "sold out" mid-service. It vanishes from the customer menu that second, so nobody orders what you can't make.
Every order is already in Sarnie — so your bookkeeping does itself. A Z report lands at close each day, and Pro tracks the money going out as well as in: supplier costs, item margins, VAT and a running profit & loss.
Customers order in the browser from a link or QR code. Nothing to download, nothing to update, works on any phone.
The order board, menu and settings sit behind a staff login. Customers only ever see the menu and their own ticket.
Orders, customers, takings — it's your system, so it's your data. No marketplace holding your regulars hostage.
A 20-minute call and your shop could be taking orders this week.
Book a free demo